How do I use the Philips HeartStart Home Defibrillator?
HeartStart is specifically designed for use by virtually anyone to help save a life. If you suspect that someone is in sudden cardiac arrest--they are not breathing normally and you can't wake the person--call 911 first. Then follow this three-step process: Pull, Place & Press.
Step 1--Pull the cartridge handle--it's marked "PULL" in large letters. This initiates the clear calm voice that will guide you through the process.
Step 2--Place the pads on the patient's bare chest. The voice instructions tell you exactly what to do. HeartStart can even sense and adapt to your actions. If you are moving quickly, the voice prompts stay with you. If you are taking more time, HeartStart provides increasingly detailed instructions to help you place the pads. Once HeartStart senses that the pads have been applied to the skin, it automatically begins analyzing the patient's heart rhythm. HeartStart decides whether a shock is needed--you don't have to.
Step 3-- Press the shock button. If HeartStart decides a shock is needed, it will instruct you to press the flashing orange button HeartStart is designed to only let you deliver a shock if it determines one is needed. HeartStart even provides CPR coaching.
Essentially, that's how it works. You can feel confident that the defibrillator is providing easy-to-follow, straightforward direction and coaching. All you need is the desire to save a life. Check out the animated demo of the HeartStart Home Defibrillator in action.
Does insurance cover HeartStart?
There are some medical conditions that may meet the criteria for medical necessity for a home defibrillator. Download a list of these conditions and information to complete paperwork for insurance companies so you can talk with your doctor.
Due to the wide range of health insurance policies and patient conditions, Philips cannot guarantee that an insurer will cover or pay at any particular level.
Does the battery need recharging?
The long-life lithium battery does not need recharging. It contains power cells of the same kind safely used in many other consumer products, such as cameras.
The battery typically lasts approximately four years in "standby mode." "Standby mode" means HeartStart is standing at the ready to help save a life if needed. Every day, HeartStart runs self-tests to check its battery, pads freshness and internal circuitry. If it ever detects a problem, such as a low battery, it chirps like your smoke alarm to alert you.
Why is a prescription no longer needed?
The HeartStart Home Defibrillator is the first and only home defibrillator available without a prescription, which means that it is considered safe and easy to use by virtually anyone with the materials provided in the package.
Does Philips provide product and technical support?
Yes, Philips has a telesupport line that is available from 8 am to 6 pm eastern time. Representatives can answer questions you have about the HeartStart Home Defibrillator, or help you enroll in the HeartStart Support Program. Please call Philips at 1.866.DEFIBHOME (1.866.333.4246), or visit the HeartStart Home web site (www.HeartStartHome.com). In the event of a medical emergency, please remember to always call 911 first.
Is training needed to use HeartStart?
HeartStart comes with a "Quick Start" poster, an Owner's Manual, Quick Reference Guide and a short training videotape, "How To Use Your HeartStart Home Defibrillator," to help you get familiar with the device. Philips recommends that anyone who might use the HeartStart watch the video and read these materials.
Users should have training in CPR and defibrillator use. Many training organizations offer a combined course.
As an added bonus, HeartStart also comes with discounted coupons for CPR/AED training at the American Red Cross, American Heart Association or Medic First Aid.
Does Medicare cover the Philips HeartStart Home Defibrillator?
Starting January 1, 2004, Medicare now covers automated external defibrillators and wearable defibrillators for specified at-risk patients. Download medical conditions for which a HeartStart may be covered. Philips cannot guarantee that Medicare will cover or pay at any particular level.
Is the Philips HeartStart Home Defibrillator safe?
The Philips HeartStart Home Defibrillator was designed with safety in mind--safety of the victim, the user and those living in the household, including children and others who might be curious about the device.
HeartStart is designed to only deliver a shock if it determines one is needed. It will not deliver a shock to a person who doesn't need it. For the safety of the responder, it is important to follow the voice instructions and to make sure that no one touches the patient when a shock is delivered.
Can the Philips HeartStart Home Defibrillator be used on children?
Yes, HeartStart can be used on infants and children. HeartStart Infant/Child SMART pads cartridges are sold separately. A prescription is required. In fact, Philips defibrillators were the first automated external defibrillators available for use on children under the age of 8 or weighing less than 55 pounds.
HeartStart actually senses when the Infant/Child pads cartridge is installed. It automatically adjusts to deliver a lower energy level most appropriate for infants and children, and also provides coaching for performing CPR on a child.
The Infant/Child Pads are available by prescription only. Talk to your doctor.
Recently the US Department of Transportation (DOT) has tightened the regulations pertaining to all lithium batteries carried onboard airplanes. As a result of these new regulations, HeartStart Home's standard lithium batteries may neither be carried onboard commercial passenger airlines as carry-on baggage nor checked as luggage.
This applies to spare batteries as well as batteries installed in devices. If you wish to transport your HeartStart Home Defibrillator via a passenger airline, you must remove the battery and ship it ahead to your destination via freight carriers (Fed Ex, etc), taking care to ship them as "Dangerous Goods".
Please note: Philips has shipped in excess of 500,000 HeartStart AEDs (and many more batteries) without incident. For additional information regarding this issue, please consult the DOT website and/or your individual airline. back to top
Call Philips today at 1.866.DEFIBHOME (1.866.333.4246) to learn more or click here.
To schedule an appointment with a sales representative, click here.