banner

Frequently Asked Questions

We know you may have questions about the HeartStart Home Defibrillator. We hope you find this list of frequently asked questions and answers helpful. If you still have questions, please call us at 1.866.DEFIBHOME (1.866.333.4246) or send us an e-mail.
1. How do I use the HeartStart Home Defibrillator?
2. How much does a Philips HeartStart Home Defibrillator cost and what is included?
3. Does insurance cover the HeartStart Home Defibrillator?
4. Does the battery need recharging?
5. Can the Philips HeartStart Home Defibrillator treat an existing medical condition?
6. Why is a prescription no longer needed?
7. Does Philips provide product and technical support?
8. Is training needed to use HeartStart?
9. Can I use HeartStart on myself?
10. How do I learn about state requirements for using or owning a home defibrillator?
11. How can I buy a Philips HeartStart Home Defibrillator?
12. Does Medicare cover the Philips HeartStart Home Defibrillator?
13. Is the HeartStart safe?
14. Can the Philips HeartStart Home Defibrillator be used on children?
15. What if I need to defibrillate a child, but I do not have the infant/child pads cartridge?
16. How do I return my HeartStart?
17. Does the Philips HeartStart Home Defibrillator come with a warranty?
18. What should I consider before purchasing HeartStart?
19. Can HeartStart be used on a person with a pacemaker or ICD?
20.
My HeartStart Home Defibrillator arrived in a cardboard shipping box and had a large black and white striped, diamond-shaped symbol on it. What does that symbol mean?

How do I use the Philips HeartStart Home Defibrillator?
HeartStart is specifically designed for use by virtually anyone to help save a life. If you suspect that someone is in sudden cardiac arrest--they are not breathing normally and you can't wake the person--call 911 first. Then follow this three-step process: Pull, Place & Press.

Step 1--Pull the cartridge handle--it's marked "PULL" in large letters. This initiates the clear calm voice that will guide you through the process.

Step 2--Place the pads on the patient's bare chest. The voice instructions tell you exactly what to do. HeartStart can even sense and adapt to your actions. If you are moving quickly, the voice prompts stay with you. If you are taking more time, HeartStart provides increasingly detailed instructions to help you place the pads. Once HeartStart senses that the pads have been applied to the skin, it automatically begins analyzing the patient's heart rhythm. HeartStart decides whether a shock is needed--you don't have to.

Step 3-- Press the shock button. If HeartStart decides a shock is needed, it will instruct you to press the flashing orange button HeartStart is designed to only let you deliver a shock if it determines one is needed. HeartStart even provides CPR coaching.

Essentially, that's how it works. You can feel confident that the defibrillator is providing easy-to-follow, straightforward direction and coaching. All you need is the desire to save a life. Check out the animated demo of the HeartStart Home Defibrillator in action.

back to top

How much does a Philips HeartStart Home Defibrillator cost and what is included?
Philips suggested retail price is $1,495. You can purchase HeartStart Home through a variety of retail partners or purchase directly from Philips. If you would like to speak to a Philips sales representative directly, please contact us at 1.866.333.4246.

HeartStart comes with everything you need to help save a life:

  • Adult SMART Pads cartridge* (lasts 2 years)
  • Battery (lasts 4 years)
  • Training video
  • Red carry case
  • 5-year warranty

* The Infant/Child pads cartridge is sold separately and is available by prescription only. Talk to your doctor.

back to top

Does insurance cover HeartStart?
There are some medical conditions that may meet the criteria for medical necessity for a home defibrillator. Download a list of these conditions and information to complete paperwork for insurance companies so you can talk with your doctor.

Due to the wide range of health insurance policies and patient conditions, Philips cannot guarantee that an insurer will cover or pay at any particular level.

back to top

Does the battery need recharging?
The long-life lithium battery does not need recharging. It contains power cells of the same kind safely used in many other consumer products, such as cameras.

The battery typically lasts approximately four years in "standby mode." "Standby mode" means HeartStart is standing at the ready to help save a life if needed. Every day, HeartStart runs self-tests to check its battery, pads freshness and internal circuitry. If it ever detects a problem, such as a low battery, it chirps like your smoke alarm to alert you.

back to top

Can the Philips HeartStart Home Defibrillator treat an existing medical condition?
The Philips HeartStart Home Defibrillator is only intended for use in the treatment of the most common cause of sudden cardiac arrest, known as ventricular fibrillation (VF). VF occurs when the electrical system of the heart short circuits, causing the heart to quiver rather than pump in a normal rhythm.


If you have questions or concerns about your health, or an existing medical condition, please talk with your doctor. A defibrillator does not take the place of seeking medical care.

back to top

Why is a prescription no longer needed?
The HeartStart Home Defibrillator is the first and only home defibrillator available without a prescription, which means that it is considered safe and easy to use by virtually anyone with the materials provided in the package.

back to top

Does Philips provide product and technical support?
Yes, Philips has a telesupport line that is available from 8 am to 6 pm eastern time. Representatives can answer questions you have about the HeartStart Home Defibrillator, or help you enroll in the HeartStart Support Program. Please call Philips at 1.866.DEFIBHOME (1.866.333.4246), or visit the HeartStart Home web site (www.HeartStartHome.com). In the event of a medical emergency, please remember to always call 911 first.

back to top

Is training needed to use HeartStart?
HeartStart comes with a "Quick Start" poster, an Owner's Manual, Quick Reference Guide and a short training videotape, "How To Use Your HeartStart Home Defibrillator," to help you get familiar with the device. Philips recommends that anyone who might use the HeartStart watch the video and read these materials.

Users should have training in CPR and defibrillator use. Many training organizations offer a combined course.

As an added bonus, HeartStart also comes with discounted coupons for CPR/AED training at the American Red Cross, American Heart Association or Medic First Aid.

back to top

Can I use Philips HeartStart Home Defibrillator on myself?
You cannot use HeartStart on yourself. Victims of cardiac arrest are unconscious and not breathing normally.

If you have questions or concerns about your health, or an existing medical condition, please talk with your doctor. A defibrillator does not take the place of seeking medical care.

back to top

How do I learn about state requirements for using or owning a home defibrillator?
Contact information for your state’s health department.

back to top

How can I buy a Philips HeartStart Home Defibrillator?
You can purchase HeartStart Home through a variety of retail partners or purchase directly from Philips. If you would like to speak to a Philips sales representative directly, please contact us at 1.866.333.4246.

back to top

Does Medicare cover the Philips HeartStart Home Defibrillator?
Starting January 1, 2004, Medicare now covers automated external defibrillators and wearable defibrillators for specified at-risk patients. Download medical conditions for which a HeartStart may be covered. Philips cannot guarantee that Medicare will cover or pay at any particular level.

back to top

Is the Philips HeartStart Home Defibrillator safe?
The Philips HeartStart Home Defibrillator was designed with safety in mind--safety of the victim, the user and those living in the household, including children and others who might be curious about the device.

HeartStart is designed to only deliver a shock if it determines one is needed. It will not deliver a shock to a person who doesn't need it. For the safety of the responder, it is important to follow the voice instructions and to make sure that no one touches the patient when a shock is delivered.

back to top

Can the Philips HeartStart Home Defibrillator be used on children?
Yes, HeartStart can be used on infants and children. HeartStart Infant/Child SMART pads cartridges are sold separately. A prescription is required. In fact, Philips defibrillators were the first automated external defibrillators available for use on children under the age of 8 or weighing less than 55 pounds.

HeartStart actually senses when the Infant/Child pads cartridge is installed. It automatically adjusts to deliver a lower energy level most appropriate for infants and children, and also provides coaching for performing CPR on a child.
The Infant/Child Pads are available by prescription only. Talk to your doctor.

back to top

What if I need to defibrillate a child, but I do not have the infant/child pads cartridge?
If you are not sure of a child’s exact age or weight, or if infant/child pads are not available, do not delay treatment. Perform 1 minute of infant/child CPR, call 911, then apply the defibrillator. Use the adult pads, but place them on the child’s chest and back. Remember that, with the adult pads on a child, the optional CPR coaching will be for an adult.


back to top

How do I return my HeartStart?
Philips offers a 30-day money back guarantee.
Review the Philips return policy.

back to top

Does the Philips HeartStart Home Defibrillator come with a warranty?
HeartStart Home now comes with a standard 8-year warranty (this applies to products shipped after December 1, 2011). For products shipped before December 1, 2011 the previous standard 5 year warranty still applies.
Read the full warranty.

back to top

What should I consider before purchasing HeartStart?

  • You cannot use the HeartStart to treat yourself.
  • Users may need to perform CPR.
  • Responding to cardiac arrest may require you to kneel.
  • Voice instructions and enclosed materials are in English.**
  • HeartStart provides audible and visible indicators when maintenance is required.

**Contact Philips for information about other languages.

back to top

Can HeartStart be used on a person with a pacemaker or ICD?
It is all right to use the HeartStart on a person with an implanted device such as a pacemaker or ICD, but do not place the pads directly over the implant. You can tell where an implant is located by a lump in the skin and a scar.
It is also all right to use HeartStart on someone wearing an oxygen mask.

back to top

My HeartStart Home Defibrillator arrived in a cardboard shipping box and had a large black and white striped, diamond-shaped symbol on it. What does that symbol mean?
The symbol relates to the lithium battery shipped with your HeartStart.

 

Recently the US Department of Transportation (DOT) has tightened the regulations pertaining to all lithium batteries carried onboard airplanes. As a result of these new regulations, HeartStart Home's standard lithium batteries may neither be carried onboard commercial passenger airlines as carry-on baggage nor checked as luggage.

 

This applies to spare batteries as well as batteries installed in devices. If you wish to transport your HeartStart Home Defibrillator via a passenger airline, you must remove the battery and ship it ahead to your destination via freight carriers (Fed Ex, etc), taking care to ship them as "Dangerous Goods". 

 

Please note: Philips has shipped in excess of 500,000 HeartStart AEDs (and many more batteries) without incident. For additional information regarding this issue, please consult the DOT website and/or your individual airline.
back to top


Call Philips today at 1.866.DEFIBHOME (1.866.333.4246) to learn more or click here.

To schedule an appointment with a sales representative,
click here.


+ Buy Now
 
Interactive Home AED Product Demonstration
Click here to learn more about the HeartStart Home AED, and how you can help save a life.
 
The Facts
Every minute that goes by without defibrillation, survival decrease by about 10%. After 10 minutes without defibrillation, few attempts at resuscitation are successful.